Refund policy

Returns

Items purchased from Deejers Design/Mad Angel Entertainment/Miss Gay America Store are eligible for returns within the first 30 days of delivery unless item has been customized with a personal name or image, at which point an equal exchange will be offered.

A 10% Restocking Fee will apply to all returns (with the exception of damaged shipments.) A return label can be provided for an additional cost.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags and packaging attached. Items not in this condition will not be accepted.

Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase.

Returns after 30 days from date of delivery will not be accepted.

Preorders are products that we do not currently have in stock and will be released at a future date. If you purchase a preorder item, you will be charged at time of purchase.

Cancellations

For all cancellations, there is a 20% cancellation fee. We're able to waive the fee if the customer decides to complete an exchange or accept a gift card instead. We are not held responsible for shipping delays that are beyond our control. 

Request Return Label

To initiate your return, contact us and provide us with your order number and account information. You have the option to send yourself or request a return label. Please note, if using our return label, the cost of return shipping will be deducted from your refund.

Once you receive your label, remove all previous shipping labels or information from your return packaging. Print out your return label and attach it to your package. To avoid returns lost in transit, please drop your return off with the correct carrier. We recommend keeping your shipping receipts until your return is refunded.

Refunds (If Applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags and/or stuffing attached. Items not in this condition may not be accepted. We may charge up to a 50% restocking fee if the item has been worn, washed, damaged, used, missing tags and stuffing.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note shipping charges are nonrefundable.

Damaged/Defective Product (If Applicable)

If your product has been damaged from the factory or if the product is defective, we will gladly replace the item if 707 Street has the product in stock. An order # is required for all exchanges. For damaged/defective product, we can provide a replacement if we receive your item back within 30 days of the customer receiving the damaged/defective product.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mgastore.com.

Lost or Stolen Packages (If Applicable)

Deejers Design/Mad Angel Entertainment/Miss Gay America Store cannot be held responsible for stolen or lost packages when the tracking systems show that the package was delivered. However in the event that your package was lost, we can help you file a claim with the carrier to report your lost shipment.